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| Criterion |  UX Research User Interviews |  Operations Accountability Ladder |  Facilitation Consensus Workshop |  Facilitation Problem Framing Workshop |
|---|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. | When a team works on symptoms but the real question stays fuzzy, a Problem Framing Workshop sharpens the view of the right problem. It separates observation, interpretation, and target picture from each other. |
Complexitydifferent | Low | Low | Medium | Low |
Timedifferent | 30–60 min per interview | 20-45 min | 1-3 h | 60-120 min |
Participantsdifferent | 1 participant per interview | 1-8 | 5-30 | 4-10 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop |
Outputdifferent | Interview Notes, Themes, Insight Summary | Ownership Reflection, Action Commitment, Coaching Notes | Consensus Clusters, Theme Titles, Priority Areas | Problem Statement, Scope Boundaries, Assumption List, Next Analysis Questions |
Tagsno overlap | QualitativeResearchCustomerDiscovery | ResponsibilityLeadershipTeam | FacilitationConsensusWorkshopAlignment | FacilitationAlignmentDiscovery |