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| Criterion |  UX Research User Interviews |  Operations A3 Problem Solving |  UX Research Personas |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Low | Medium | Medium | Low |
Timedifferent | 30–60 min per interview | 45-90 min | 1-3 Tage | 15-30 min |
Participantsdifferent | 1 participant per interview | 2-5 | Internes Team | 2-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Interview Notes, Themes, Insight Summary | A3 Report, Action Plan, Root Cause Analysis | Persona Profiles, Needs Summary, Scenario Notes | Root cause notes, Countermeasures |
Tagsno overlap | QualitativeResearchCustomerDiscovery | LeanProblem solvingCoachingOperations | ResearchCustomerSynthesis | Root causeIncidentLeanProblem solving |