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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration for Wizard of Oz Test
Product Discovery
Wizard of Oz Test
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When a new experience would still be too expensive to automate for real, it simulates the outcome behind the scenes. It checks user reaction and value before the technology disappears.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumHighHighMedium
Timedifferent
1-2 h je Session2-10 Tage1 Tag bis mehrere Wochen1-4 Wochen
Participantsdifferent
Based on research question5-20 Nutzer4-103-10 Kunden
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Usability Issues, Severity List, RecommendationsPrototype Learnings, Manual Effort Notes, Risk ListProblem Statement, Prototype, Test LearningsConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
ValidationUXPrototype
PrototypeValidationMVP
InnovationPrototypeResearch
MVPValidationServiceDiscovery
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