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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 h je Session30-60 min je Interview30–60 min per interview30-60 min je Interview
Participantsdifferent
Based on research question5-12 Interviews1 participant per interview5-12 Interviews
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Usability Issues, Severity List, RecommendationsInterview Notes, Opportunity Themes, Customer QuotesInterview Notes, Themes, Insight SummaryProblem Evidence, Risk Notes, Customer Segments
Tagsno overlap
ValidationUXPrototype
DiscoveryInterviewsOpportunityCustomer
QualitativeResearchCustomerDiscovery
DiscoveryInterviewsValidation
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