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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration of Starbursting with its method-specific working model.
Innovation
Starbursting
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-2 h je Session1-2 Tage30-60 min1-4 Wochen
Participantsdifferent
Based on research question10-303-103-10 Kunden
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Usability Issues, Severity List, RecommendationsClick Heatmap, Success Rate, Design RecommendationsStar-Shaped Question Map, Question List, Assumption ListConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
ValidationUXPrototype
UXNavigationFindabilityValidation
BrainstormingIdeationWorkshopDiscovery
MVPValidationServiceDiscovery
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