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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 h je Session2-8 h30–60 min1-4 Wochen
Participantsdifferent
Based on research question5-124-83-10 Kunden
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Usability Issues, Severity List, RecommendationsEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsEmpathy Map, Assumptions List, Research GapsConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
ValidationUXPrototype
Domain-Driven DesignEventsDiscoveryWorkshop
SynthesisQualitativeWorkshop
MVPValidationServiceDiscovery
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