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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Wizard of Oz Test
Product Discovery
Wizard of Oz Test
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a new experience would still be too expensive to automate for real, it simulates the outcome behind the scenes. It checks user reaction and value before the technology disappears.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
1-2 h je Session1-4 Wochen30–60 min per interview2-10 Tage
Participantsdifferent
Based on research question3-10 Kunden1 participant per interview5-20 Nutzer
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Usability Issues, Severity List, RecommendationsConcierge Learnings, Service Blueprint, MVP RisksInterview Notes, Themes, Insight SummaryPrototype Learnings, Manual Effort Notes, Risk List
Tagsno overlap
ValidationUXPrototype
MVPValidationServiceDiscovery
QualitativeResearchCustomerDiscovery
PrototypeValidationMVP
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