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Criterion
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-2 Tage1-4 h60-120 min15-30 min
Participantsdifferent
Based on research question3-82-82-6
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Findability Metrics, Path Analysis, Revised IAProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasRoot cause notes, Countermeasures
Tagsno overlap
Information architectureNavigationFindability
Root causeProblem solvingQualityIncident
ContradictionsInnovationProblem solving
Root causeIncidentLeanProblem solving
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