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Criterion
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-2 Tage1-4 h45-90 min2-6 h
Participantsdifferent
Based on research question3-82-53-10
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Findability Metrics, Path Analysis, Revised IAProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanA3 Report, Action Plan, Root Cause AnalysisFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
Information architectureNavigationFindability
Root causeProblem solvingQualityIncident
LeanProblem solvingCoachingOperations
RiskQualityOperationsRoot cause
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