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| Criterion |  Facilitation Timeline |  UX Design Service Blueprinting |  Product Discovery Opportunity Scoring |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a project, incident, or change process is only remembered in fragments, Timeline brings the sequence back into a readable form. It makes turning points, precursors, and after-effects recognizable over the course of time. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When opportunities need ranking by their effect, it makes importance and satisfaction directly comparable. It separates problem, assumption, solution, and evidence. The result is captured as an opportunity-score table and top outcomes. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium | Medium |
Timedifferent | 30-90 min | 0.5-2 Tage | 60-120 min | 1-3 h |
Participantsdifferent | 2-12 | 6-12 | 3-6 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Timeline, Milestones, Insight Notes | Service Blueprint, Fail Points, Ownership Map | Opportunity Score Table, Top Outcomes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | TimelineFacilitationSequence | Service designOperationsJourneyBlueprint | PrioritizationDiscoveryOutcomesNeeds | JourneyCustomerService designCanvas |