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Criterion
Paper timeline with three dates, parallel lanes for work, signals and decisions, and labeled links.
Facilitation
Timeline
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Purposedifferent
When a project, incident, or change process is only remembered in fragments, Timeline brings the sequence back into a readable form. It makes turning points, precursors, and after-effects recognizable over the course of time.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.
Complexitydifferent
LowMediumHighLow
Timedifferent
30-90 min1-3 Wochen2-6 h30-60 min
Participantsdifferent
2-125-12 Interviews3-82-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Timeline, Milestones, Insight NotesJob Stories, Outcome Statements, Opportunity ListCurrent Reality Tree, Core Problems, Intervention IdeasIceberg Worksheet, Pattern Notes, Intervention Ideas
Tagsno overlap
TimelineFacilitationSequence
CustomerOutcomesNeeds
Systems thinkingRoot causeConstraintsCausality
Systems thinkingRoot causePatterns
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