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| Criterion |  Facilitation Timeline |  UX Design Customer Journey Canvas |  Facilitation Dot Voting |  Product Discovery Kano Model |
|---|---|---|---|---|
Purposedifferent | When a project, incident, or change process is only remembered in fragments, Timeline brings the sequence back into a readable form. It makes turning points, precursors, and after-effects recognizable over the course of time. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. |
Complexitydifferent | Low | Medium | Low | Medium |
Timedifferent | 30-90 min | 1-3 h | 5-15 min | 1-2 Tage |
Participantsdifferent | 2-12 | 3-10 | 3-20 | 10-50 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop + async |
Outputdifferent | Timeline, Milestones, Insight Notes | Customer Journey Canvas, Pain Points, Experience Opportunities | Ranked list, Consensus signal, Shortlist | Kano Matrix, Feature Classes, Priority Themes |
Tagsno overlap | TimelineFacilitationSequence | JourneyCustomerService designCanvas | FacilitationVotingConsensusPrioritization | SatisfactionPrioritizationCustomer |