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Criterion
Paper illustration for Three-Point Estimation.
Decision Making
Three-Point Estimation
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Purposedifferent
A single estimate for effort, time, or risk often looks too smooth for the real uncertainty behind it. It separates options, evaluation criteria, and open risks. The result is captured as a Three-Point Estimate, Risk Range, and Assumption Notes.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
10-30 min je ItemAs needed30-120 min30-90 min
Participantsdifferent
1-84-152-63-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Three-Point Estimate, Risk Range, Assumption NotesIncident Log, Action Tracker, Stakeholder UpdatesObservation Notes, Improvement IdeasPostmortem Doc, Action Items, Timeline
Tagsno overlap
EstimationUncertaintyForecasting
IncidentOperationsReliability
LeanObservationProcessOperations
Site Reliability EngineeringIncidentLearningReliability
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