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Selected:Team Topologies Interaction ModesCustomer Journey MappingCustomer Journey CanvasTeam Charter
| Criterion |  Team Design Team Topologies Interaction Modes |  UX Research Customer Journey Mapping |  UX Design Customer Journey Canvas |  Facilitation Team Charter |
|---|---|---|---|---|
Purposedifferent | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | Half day | 2-4 h | 1-3 h | 2-4 h |
Participantsdifferent | Team-Leads plus Architecture | 4-10 | 3-10 | 3-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Interaction Heat Map, Agreements per Pair | Journey Map, Pain-point List, Opportunity Backlog | Customer Journey Canvas, Pain Points, Experience Opportunities | Team Charter, Working Norms, Role Notes |
Tagsno overlap | TeamAlignmentCollaborationOrganization | JourneyServiceService design | JourneyCustomerService designCanvas | TeamAlignmentCollaboration |