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| Criterion |  Facilitation Team Charter |  UX Design Service Blueprinting |  Architecture Architecture Communication Canvas |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 60-120 min | 1-3 h |
Participantsdifferent | 3-12 | 6-12 | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Team Charter, Working Norms, Role Notes | Service Blueprint, Fail Points, Ownership Map | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | TeamAlignmentCollaboration | Service designOperationsJourneyBlueprint | ArchitectureCommunicationStakeholdersCanvas | JourneyCustomerService designCanvas |