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Criterion
Paper illustration for Team Charter.
Facilitation
Team Charter
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Purposedifferent
When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
2-4 h1-3 hHalf day initial, dann laufendHalf day
Participantsdifferent
3-123-10Ein Team plus StakeholderTeam-Leads plus Architecture
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Team Charter, Working Norms, Role NotesCustomer Journey Canvas, Pain Points, Experience OpportunitiesTeam API DocumentInteraction Heat Map, Agreements per Pair
Tagsno overlap
TeamAlignmentCollaboration
JourneyCustomerService designCanvas
TeamAlignmentCommunicationService
TeamAlignmentCollaborationOrganization
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