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| Criterion |  Team Design Team API |  UX Design Service Blueprinting |  Facilitation Stakeholder Mapping |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | High | Low | Medium |
Timedifferent | Half day initial, dann laufend | 0.5-2 Tage | 60–90 min | 2-4 h |
Participantsdifferent | Ein Team plus Stakeholder | 6-12 | 2-8 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Team API Document | Service Blueprint, Fail Points, Ownership Map | Stakeholder Map, Engagement Plan, Risk Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | TeamAlignmentCommunicationService | Service designOperationsJourneyBlueprint | StakeholdersAlignmentFacilitationChange | JourneyServiceService design |