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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
Half day initial, dann laufend2-4 h90-180 min2-4 h
Participantsdifferent
Ein Team plus Stakeholder4-105-153-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Team API DocumentJourney Map, Pain-point List, Opportunity BacklogSpotify Model Map, Action List7S Assessment, Alignment Gaps, Change Actions
Tagsno overlap
TeamAlignmentCommunicationService
JourneyServiceService design
TeamOrganizationAlignmentDiagnosis
OrganizationStrategyAlignmentChange
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