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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Paper illustration for Team Charter.
Facilitation
Team Charter
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
Half day initial, dann laufend1-3 hHalf day2-4 h
Participantsdifferent
Ein Team plus Stakeholder3-10Team-Leads plus Architecture3-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Team API DocumentCustomer Journey Canvas, Pain Points, Experience OpportunitiesInteraction Heat Map, Agreements per PairTeam Charter, Working Norms, Role Notes
Tagsno overlap
TeamAlignmentCommunicationService
JourneyCustomerService designCanvas
TeamAlignmentCollaborationOrganization
TeamAlignmentCollaboration
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