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| Criterion |  Team Design Team API |  UX Design Customer Journey Canvas |  Team Design Team Topologies Interaction Modes |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium | Medium | Medium |
Timedifferent | Half day initial, dann laufend | 1-3 h | Half day | 2-4 h |
Participantsdifferent | Ein Team plus Stakeholder | 3-10 | Team-Leads plus Architecture | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Team API Document | Customer Journey Canvas, Pain Points, Experience Opportunities | Interaction Heat Map, Agreements per Pair | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | TeamAlignmentCommunicationService | JourneyCustomerService designCanvas | TeamAlignmentCollaborationOrganization | JourneyServiceService design |