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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
LowMediumMediumLow
Timedifferent
Half day initial, dann laufend1-2 h2-4 h60–90 min
Participantsdifferent
Ein Team plus Stakeholder4-124-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Team API DocumentAlignment Map, Open Issues, Decision QuestionsJourney Map, Pain-point List, Opportunity BacklogStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
TeamAlignmentCommunicationService
AlignmentStakeholdersStrategyFacilitation
JourneyServiceService design
StakeholdersAlignmentFacilitationChange
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