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Criterion
Paper illustration for Teach-back.
Knowledge Modeling
Teach-back
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
Teach-back checks whether an explanation actually got through to the other person. The method makes misunderstandings visible early and strengthens shared understanding in advisory and learning situations.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowMediumMediumLow
Timedifferent
5-20 min30-90 min1-3 h15-30 min
Participantsdifferent
2-83-122-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Understanding Check, Clarification Notes, Learning GapsPostmortem Doc, Action Items, TimelineCause Tree, Evidence Notes, CountermeasuresRoot cause notes, Countermeasures
Tagsno overlap
LearningUnderstandingCommunication
Site Reliability EngineeringIncidentLearningReliability
Root causeTreeIncidentQuality
Root causeIncidentLeanProblem solving
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