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Criterion
Paper illustration for Teach-back.
Knowledge Modeling
Teach-back
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
Teach-back checks whether an explanation actually got through to the other person. The method makes misunderstandings visible early and strengthens shared understanding in advisory and learning situations.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowLowMediumMedium
Timedifferent
5-20 min15-30 min30-90 min1-4 h
Participantsdifferent
2-82-63-123-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Understanding Check, Clarification Notes, Learning GapsRoot cause notes, CountermeasuresPostmortem Doc, Action Items, TimelineProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
LearningUnderstandingCommunication
Root causeIncidentLeanProblem solving
Site Reliability EngineeringIncidentLearningReliability
Root causeProblem solvingQualityIncident
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