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Criterion
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
MediumHighHighHigh
Timedifferent
1-3 h0.5-2 Tage1-5 Tage2-4 h
Participantsdifferent
3-126-124-123-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
System Map, Dependencies, Leverage PointsService Blueprint, Fail Points, Ownership MapLogic Model, Change Objectives, Intervention Components, Evaluation PlanFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
Systems thinkingMappingBoundariesChange
Service designOperationsJourneyBlueprint
ChangeSystems thinkingCapability
Theory of ConstraintsSystems thinkingChange
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