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Criterion
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
1-3 h0.5-2 Tage60-120 min2-4 h
Participantsdifferent
3-126-122-83-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
System Map, Dependencies, Leverage PointsService Blueprint, Fail Points, Ownership MapConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
Systems thinkingMappingBoundariesChange
Service designOperationsJourneyBlueprint
Theory of ConstraintsAssumptionsSystems thinking
Theory of ConstraintsSystems thinkingChange
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