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Criterion
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumHighHighHigh
Timedifferent
1-3 h1-5 Tage0.5-2 TageHalf day
Participantsdifferent
3-124-126-123-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
System Map, Dependencies, Leverage PointsLogic Model, Change Objectives, Intervention Components, Evaluation PlanService Blueprint, Fail Points, Ownership MapLeverage Map, Action Strategy
Tagsno overlap
Systems thinkingMappingBoundariesChange
ChangeSystems thinkingCapability
Service designOperationsJourneyBlueprint
Systems thinkingChangeStrategy
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