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Criterion
Systems Mapping method illustration showing its working structure
Systems Thinking
Systems Mapping
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Purposedifferent
Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 h1-3 h45-90 min15-60 min je Zyklus
Participantsdifferent
3-123-103-121-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
System Map, Dependencies, Leverage PointsCustomer Journey Canvas, Pain Points, Experience OpportunitiesForce Field Map, Change Levers, Risk NotesSituation Assessment, Decision Loop, Action Updates
Tagsno overlap
Systems thinkingMappingBoundariesChange
JourneyCustomerService designCanvas
ChangeDecisionStrategy
DecisionChangeLearningStrategy
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