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Criterion
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
3-14 Tage1-3 h15-30 min1-4 h
Participantsdifferent
50+2-62-63-8
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Survey Results, Charts, Segment InsightsStandard Work Sheet, Deviation List, Improved Standard, Training NeedsRoot cause notes, CountermeasuresProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
QuantitativeResearchValidation
LeanProcessQuality
Root causeIncidentLeanProblem solving
Root causeProblem solvingQualityIncident
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