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Criterion
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration for Change Analysis.
Operations
Change Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
3-14 Tage1-3 h45-120 min15-30 min
Participantsdifferent
50+2-82-62-6
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Survey Results, Charts, Segment InsightsCause Tree, Evidence Notes, CountermeasuresChange Matrix, Cause Hypotheses, Validation Questions, Action ListRoot cause notes, Countermeasures
Tagsno overlap
QuantitativeResearchValidation
Root causeTreeIncidentQuality
ChangeRoot causeTroubleshootingComparison
Root causeIncidentLeanProblem solving
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