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Criterion
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
3-14 Tage30-60 min je Interview30-60 min je Interview30–60 min per interview
Participantsdifferent
50+5-12 Interviews5-12 Interviews1 participant per interview
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Survey Results, Charts, Segment InsightsProblem Evidence, Risk Notes, Customer SegmentsInterview Notes, Opportunity Themes, Customer QuotesInterview Notes, Themes, Insight Summary
Tagsno overlap
QuantitativeResearchValidation
DiscoveryInterviewsValidation
DiscoveryInterviewsOpportunityCustomer
QualitativeResearchCustomerDiscovery
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