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Criterion
Surveys method illustration showing its working structure
UX Research
Surveys
Empathy Mapping
UX Research
Empathy Mapping
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Purposedifferent
When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.
Complexitydifferent
MediumLowHighMedium
Timedifferent
3-14 Tage30–60 min1 Tag bis mehrere Wochen1-3 Tage
Participantsdifferent
50+4-84-10Internes Team
Formatdifferent
AsyncWorkshopWorkshopWorkshop + async
Outputdifferent
Survey Results, Charts, Segment InsightsEmpathy Map, Assumptions List, Research GapsProblem Statement, Prototype, Test LearningsPersona Profiles, Needs Summary, Scenario Notes
Tagsno overlap
QuantitativeResearchValidation
SynthesisQualitativeWorkshop
InnovationPrototypeResearch
ResearchCustomerSynthesis
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