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Criterion
Paper illustration for Storytelling
Facilitation
Storytelling
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
45-120 min1-3 h15-45 min60-120 min
Participantsdifferent
1-63-101-32-8
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop + async
Outputdifferent
Narrative Outline, Key Message, Story ArcCustomer Journey Canvas, Pain Points, Experience OpportunitiesADR File, Decision Log, RationaleCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
CommunicationNarrativeStakeholdersFacilitation
JourneyCustomerService designCanvas
ArchitectureRationaleDocumentationGovernance
ArchitectureCommunicationStakeholdersCanvas
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