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Criterion
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
30-90 min1-3 h1-3 h2-6 h
Participantsdifferent
1-83-102-63-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Storyboard, Concept Narrative, Testable AssumptionsProcess Map, Handoff List, Improvement BacklogStandard Work Sheet, Deviation List, Improved Standard, Training NeedsFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
VisualizationConceptsSequencePrototype
ProcessOperationsImprovement
LeanProcessQuality
RiskQualityOperationsRoot cause
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