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Criterion
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
30-90 min1-3 h30-120 min2-6 h
Participantsdifferent
1-83-122-63-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Storyboard, Concept Narrative, Testable AssumptionsKnowledge Map, Critical Knowledge Areas, Transfer PlanObservation Notes, Improvement IdeasFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
VisualizationConceptsSequencePrototype
KnowledgeMappingRisk
LeanObservationProcessOperations
RiskQualityOperationsRoot cause
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