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Criterion
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
Purposedifferent
When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
30-90 min1-3 h30-120 min1-2 h
Participantsdifferent
1-83-122-61-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Storyboard, Concept Narrative, Testable AssumptionsKnowledge Map, Critical Knowledge Areas, Transfer PlanObservation Notes, Improvement IdeasConcept Map, Relationship Labels, Knowledge Gaps
Tagsno overlap
VisualizationConceptsSequencePrototype
KnowledgeMappingRisk
LeanObservationProcessOperations
KnowledgeConceptsMappingSensemaking
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