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Criterion
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
30-90 min30-120 min1-3 h45-90 min
Participantsdifferent
1-82-63-122-5
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Storyboard, Concept Narrative, Testable AssumptionsObservation Notes, Improvement IdeasKnowledge Map, Critical Knowledge Areas, Transfer PlanA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
VisualizationConceptsSequencePrototype
LeanObservationProcessOperations
KnowledgeMappingRisk
LeanProblem solvingCoachingOperations
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