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Criterion
Six paper cards show a person moving from a problem through a service flow to a completed outcome.
UX Design
Storyboarding
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
When a usage scenario needs to become understandable early, it condenses situations, context, and flow into a legible sequence. It helps check concept ideas before anything gets built.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-90 min45-90 min1-3 h30-120 min
Participantsdifferent
1-82-53-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Storyboard, Concept Narrative, Testable AssumptionsA3 Report, Action Plan, Root Cause AnalysisProcess Map, Handoff List, Improvement BacklogObservation Notes, Improvement Ideas
Tagsno overlap
VisualizationConceptsSequencePrototype
LeanProblem solvingCoachingOperations
ProcessOperationsImprovement
LeanObservationProcessOperations
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