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Criterion
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for Problem Interview
Product Discovery
Problem Interview
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h30-60 min je Interview45-90 min1-4 Wochen
Participantsdifferent
2-65-12 Interviews2-53-10 Kunden
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Standard Work Sheet, Deviation List, Improved Standard, Training NeedsProblem Evidence, Risk Notes, Customer SegmentsA3 Report, Action Plan, Root Cause AnalysisConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
LeanProcessQuality
DiscoveryInterviewsValidation
LeanProblem solvingCoachingOperations
MVPValidationServiceDiscovery
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