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Criterion
The Scrum Team inspects people, interactions, processes, tools, and the Definition of Done, then agrees on a few testable improvements.
Agile
Sprint Retrospective
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
Paper illustration for Learning Review.
Operations
Learning Review
Purposedifferent
When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.
Complexitydifferent
LowHighLowMedium
Timedifferent
Up to 3 hours for a one-month Sprint; shorter Sprints are usually shorter0.5-2 Tage30-60 min1-3 h
Participantsdifferent
Scrum Team6-123-103-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Improvement actions, Team agreementsService Blueprint, Fail Points, Ownership MapEmotion Board, Themes, Action ItemsLearning Review Notes, System Factors, Improvement Actions
Tagsno overlap
RetrospectiveImprovementLearning
Service designOperationsJourneyBlueprint
RetrospectiveTeamReflection
LearningRetrospectiveIncidentOperations
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