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Criterion
The Scrum Team inspects people, interactions, processes, tools, and the Definition of Done, then agrees on a few testable improvements.
Agile
Sprint Retrospective
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Purposedifferent
When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.
Complexitydifferent
LowHighLowLow
Timedifferent
Up to 3 hours for a one-month Sprint; shorter Sprints are usually shorter0.5-2 Tage45–75 min30-60 min
Participantsdifferent
Scrum Team6-12Team members involved3-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Improvement actions, Team agreementsService Blueprint, Fail Points, Ownership Map4Ls Board, Learning Themes, Improvement ActionsStart Stop Continue Board, Improvement Actions
Tagsno overlap
RetrospectiveImprovementLearning
Service designOperationsJourneyBlueprint
RetrospectiveLearningReflectionTeam
RetrospectiveImprovementTeamReflection
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