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Criterion
The Scrum Team inspects people, interactions, processes, tools, and the Definition of Done, then agrees on a few testable improvements.
Agile
Sprint Retrospective
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Learning Review.
Operations
Learning Review
Purposedifferent
When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.
Complexitydifferent
LowHighLowMedium
Timedifferent
Up to 3 hours for a one-month Sprint; shorter Sprints are usually shorter0.5-2 Tage45–75 min1-3 h
Participantsdifferent
Scrum Team6-12Team members involved3-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Improvement actions, Team agreementsService Blueprint, Fail Points, Ownership Map4Ls Board, Learning Themes, Improvement ActionsLearning Review Notes, System Factors, Improvement Actions
Tagsno overlap
RetrospectiveImprovementLearning
Service designOperationsJourneyBlueprint
RetrospectiveLearningReflectionTeam
LearningRetrospectiveIncidentOperations
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