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Criterion
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Business Model Stress Test with its method-specific working model.
Business Strategy
Business Model Stress Test
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
MediumMediumHighLow
Timedifferent
90-180 min2-4 hHalf dayHalf day initial, dann laufend
Participantsdifferent
5-154-103-8Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Spotify Model Map, Action ListJourney Map, Pain-point List, Opportunity BacklogStress Test Report, Action Plan per ScenarioTeam API Document
Tagsno overlap
TeamOrganizationAlignmentDiagnosis
JourneyServiceService design
StrategyBusiness modelRiskDiagnosis
TeamAlignmentCommunicationService
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