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Criterion
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowLowMedium
Timedifferent
90-180 min30-120 min45-90 min45-90 min
Participantsdifferent
5-152-63-122-5
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Spotify Model Map, Action ListObservation Notes, Improvement IdeasExpectation Map, Alignment Notes, AgreementsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
TeamOrganizationAlignmentDiagnosis
LeanObservationProcessOperations
AlignmentStakeholdersTeam
LeanProblem solvingCoachingOperations
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