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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration of Double Diamond with its method-specific working model.
Innovation
Double Diamond
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.For complex problems with a fuzzy situation, the method cleanly separates search space and decision. It first creates breadth in understanding and then focus in elaboration. This brings open questions, problem definition, and solution path into a traceable movement.
Complexitydifferent
MediumLowHighMedium
Timedifferent
30-60 min je Interview30-120 min1 Tag bis mehrere WochenWochen bis Monate
Participantsdifferent
5-10 Interviews2-64-103-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Solution Feedback, Objection List, Validation NotesObservation Notes, Improvement IdeasProblem Statement, Prototype, Test LearningsProblem Statement, Solution Options, Prototypes, Deliverables per Phase
Tagsno overlap
ValidationInterviewsPrototype
LeanObservationProcessOperations
InnovationPrototypeResearch
ProcessDivergenceInnovation
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