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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowHighMedium
Timedifferent
30-60 min je Interview30-120 min1 Tag bis mehrere Wochen45-90 min
Participantsdifferent
5-10 Interviews2-64-102-5
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Solution Feedback, Objection List, Validation NotesObservation Notes, Improvement IdeasProblem Statement, Prototype, Test LearningsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ValidationInterviewsPrototype
LeanObservationProcessOperations
InnovationPrototypeResearch
LeanProblem solvingCoachingOperations
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