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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.
Complexitysame
MediumMediumMediumMedium
Timedifferent
30-60 min je Interview30-180 min30-240 min1-2 h je Session
Participantsdifferent
5-10 Interviews1-61-6Based on research question
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Solution Feedback, Objection List, Validation NotesFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryUsability Issues, Severity List, Recommendations
Tagsno overlap
ValidationInterviewsPrototype
TroubleshootingDiagnosisEngineering
TroubleshootingProblem solvingDiagnosis
ValidationUXPrototype
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