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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
30-60 min je Interview30–60 min1-3 Tage1 Tag bis mehrere Wochen
Participantsdifferent
5-10 Interviews4-8Internes Team4-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Solution Feedback, Objection List, Validation NotesEmpathy Map, Assumptions List, Research GapsPersona Profiles, Needs Summary, Scenario NotesProblem Statement, Prototype, Test Learnings
Tagsno overlap
ValidationInterviewsPrototype
SynthesisQualitativeWorkshop
ResearchCustomerSynthesis
InnovationPrototypeResearch
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