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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumHighLow
Timedifferent
30-60 min je Interview45-90 min1 Tag bis mehrere Wochen15-30 min
Participantsdifferent
5-10 Interviews2-54-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Solution Feedback, Objection List, Validation NotesA3 Report, Action Plan, Root Cause AnalysisProblem Statement, Prototype, Test LearningsRoot cause notes, Countermeasures
Tagsno overlap
ValidationInterviewsPrototype
LeanProblem solvingCoachingOperations
InnovationPrototypeResearch
Root causeIncidentLeanProblem solving
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