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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
HighLowHighMedium
Timedifferent
0.5-3 Tage30-120 min2-6 h1-3 h
Participantsdifferent
5-152-63-102-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaObservation Notes, Improvement IdeasFMEA Table, Risk Priority, Mitigation ActionsStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
LeanObservationProcessOperations
RiskQualityOperationsRoot cause
LeanProcessQuality
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