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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration of Futures Wheel with its method-specific working model.
Systems Thinking
Futures Wheel
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.The Futures Wheel helps explore the consequences of a decision, a trend, or a strategic move in a structured way. It makes visible which first, second, and third-order effects could arise from an event.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
0.5-3 Tage30-90 min60-120 min60-180 min
Participantsdifferent
5-153-123-103-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaPostmortem Doc, Action Items, TimelineFutures Wheel, Consequence Chains, Strategic SignalsIncident Timeline, Evidence Log, Delay Analysis, Improvement Actions
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
Site Reliability EngineeringIncidentLearningReliability
ForesightSystems thinkingSignals
IncidentTimelineSite Reliability Engineering
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